Is That an Ogre? Penelope Luz

Prompt Delivery and professional packaging

Because of our long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we are able to offer a variety of shipping options. Our warehouse staff is highly trained to package your goods exactly as per the specifications that we supply. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands of customers every day across different countries. This is a testament to our commitment to be the largest online retailer globally. These warehouses are in Europe in the same way as they are in USA.

Please note that orders with more than one item are processed according to the item.

We will carefully examine all items before sending. Today, the majority orders will be delivered within 48 hours. The delivery time will be between 3-7 working days.

Returns

We don't control the inventory in our warehouse and factory. The stock can change at any time. It's possible that the stock may run out after the order has been made.

Our policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a return or exchange.

To be eligible for a return your item must be unused and in the same condition as you received it. You must have the item in the original packaging.